Tamer Shafik
Enjoy with my resume site
As a skilled and experienced professional in ICT field, I know how much hard work and careful thought it takes to succeed. My CV site is my way of documenting everything I’ve done, everything I’ve learned and how I see myself developing in the future. If you’d like to learn more about me, browse through the site. If you see something you like, or you want to discuss what I can do for you, feel free to drop me a line.
CAREER CAPSULE
Versatile CIO with over 20+ years of experience. Expert in driving million-Egyptian Pounds projects globally and consistently meeting key program deliverable. Acknowledged for integrity, high professional standards, and “grace under fire.” Customer-service orientation, “big-picture” vision, and sensitivity to the bottom-line combine usefully to deliver projects stamped with a characteristic blend of detail, best practices and cost-effectiveness. Passionately committed to sustaining robust, streamlined systems that respond to business objectives. Perform well under pressure; productive and positive leader sharing in team successes.
SELECTED ACHIEVEMENTS
Fruitfully formalized extended resolution support center operations, achieving “fix” rates of 96% outstripping previous benchmark of 73% the established service level agreement standard.
Exceptionally slashed end-user complaints from 1+ weekly to virtually non-existent levels.
Assertively saved company over EGP 800,000 in annual costs and increased productivity by deploying new system in resolving issues related to business applications and system support of Business processes.
Tactfully led trade missions that led to a successful collaborative agreement between Etisalat Mist and Mobinil.
Key player in conducting “Mind Mapping” trainings sessions to 20+ groups in both Egypt and Saudi Arabia, aiming to increase efficiency via knowledge management.
Successfully led MS Dynamics AX ERP Project including planning, finance and logistics.
My Roles & Responsibilities
Professional History
 web2.jpgEgy Lux |  web1.jpgEMAS |  Trading2.jpgTrading |
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 Trading1.jpgTrading |  Readymix2.jpgReady Mix |  Readymix1.jpgReady Mix |
 lamp3.jpgLamps |  lamp2.jpgLamps |  emas2.jpgEMAS |
 Chemical2.jpgChemical |  egy2.jpgEgy Lux |  egy3.jpgEgy Lux |
 emas1.jpgEMAS |  lamp1.jpgLamps |  Readymix3.jpgReady Mix |
 asf1.jpgASF |  Abraj2.jpgAbraj |  Cement2.jpgCement |
 cement3.jpgCement |  Chemical1.jpgChemicals |  cement1.jpgCement |
 Abraj1.jpgAbraj |
Group Chief Information Officer, El Sewedy Inductries
· Leveraging and applying technology (CRM, web, mobile app, and analytics) for 9+ factories in 20+ country with multiple industries using connectivity & high availability concept, collaborating with all system integrator for IT solutions.
· Established an Application as a “Data Bank” providing “Proactive Business Intelligence Unit” anticipating next best business move through analyzed data & statistics “Digital transformation”.
· Big data architect creating blueprints for data management systems. Designing a plan to integrate, centralize, consolidate and maintain “Big Data”.
· Escorting the national team of IT members to perform with the standards that realizes El Sewedy Industries group business objectives.
 h5.jpgEgyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds. |  h2.jpgEgyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds. |  h1.jpgEgyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds. |
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 h4.jpgEgyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds. |  h3.jpgEgyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds. |
Director ICT, HOLW EL-SHAM FOR FOOD INDUSTRIES S.A.E.
Shaped Information Communication Technology (ICT) strategic and operational plans, ensuring best workflow and operational process on day-to-day practice.
Constructed ICT security system and disaster recovery plan that minimizes the risk of data loss and breach of privacy of the Corporation’s information and other stakeholders.
Aligned company’s technology infrastructure in terms of; budget, quality, capacity, cost efficiency, continuous improvement with the company’s growth goals.
 c3.jpgEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |  c2.jpgEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |  c1.jpgEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |
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 Cilantro6.pngEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |  cilantro4.pngEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |  cilantro5.pngEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |
 Cilantro3.jpgEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |  Cilantro1.jpgEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |  Cilantro2.jpgEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |
 Cilantro3.jpgEstablished in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now. |
IT Manager, Delicious Inc.
Remodelled technology leadership for Messaging Services, LAN Services, APN, SDSL Solutions, Desktop Services, Application Development, Wide Area Data and Telecommunication Services for +1000 employees in 92 Outlets.
Reduced annual costs by 200.000EGP through initiating “Data Centre”, significantly enhancing the data exchange and “Audit System” automatically revealing sceptical concerns.
Provided input in company’s future CRM strategies using formal standardized process & upgraded system from “Comsys” to “MS AX R3
 fujitsu3.jpgLeading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion |  Fujitsu2.jpgLeading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion |  f1.jpgLeading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion |
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 Fujitsu11.jpgLeading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion |  Fujitsu12.jpgLeading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion |  f2.jpgLeading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion |
Oracle ERP Senior Consultant, Fujitsu
Oracle ERP Senior Consultant
• Presented leadership and proficiency in evaluating existing account generators and rules, and endorsed improvements via “best practices” and R12 functionality for the Sub-Ledger Accounting (SLA) rules.
• Reviewed and produced requirement analysis, process review, fit gap analysis, compatibility recommendations documentation and upgrading services to migrate to Oracle R12.
• Conducted “Mind Mapping” training sessions to groups of 40 in the US and Singapore. Sessions aimed to align increases in efficiency through understanding knowledge management.
Oracle ERP Consultant
• Monitored and reinforced Oracle EBS R11, 12 for Financials and Supply Chain. Utilized SDLC procedures and practices in all activities and deliverables.
• Served as back-up department Supervisor (finance), frequently sought out by employees to handle issues and defuse problem situations.
System Administrator
• Administered, fine-tuned, and improved key business systems including internet, intranets and ERP in an effort to improve customer satisfaction rates and system.
• Performed daily monitoring, maintenance and backup of Windows 2000 domain.
 egyptair2.jpgEstablished in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share. |  e2.jpgEstablished in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share. |  Egyptair3.jpgEstablished in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share. |
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 E1.jpgEstablished in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share. |  Egyptair.jpgEstablished in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share. |  Egyptair1.jpgEstablished in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share. |
 Egyptair2.jpgEstablished in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share. |
Head of Operation Support Section, Egypt Air
• Oversaw the maintenance and security of technical services and information, as well as ensured adequate training and abilities of IT employees.
• Implemented new software and technologies, develop preventive measures and document issue resolution procedures.
 scb2.jpgEstablished in 1978, one of the leading local financial institutions with long trach record in performing financial services with its network in 31 branches. Listed in Egyptian Stock Exchange. |  scb1.jpgEstablished in 1978, one of the leading local financial institutions with long trach record in performing financial services with its network in 31 branches. Listed in Egyptian Stock Exchange. |  scb3.jpgEstablished in 1978, one of the leading local financial institutions with long trach record in performing financial services with its network in 31 branches. Listed in Egyptian Stock Exchange. |
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Banker, Suez Canal Bank
• Accomplished Capital market Research (primary& secondary), proposed revenue progress ideas, and generated necessary reports for large clients such as ALICO group.
Main Projects
Oracle ERP Projects (E-Business suit)
This section is a great space to introduce Implementation projects with general description.
General Authorized Free Zone and Investment (Ministry of Investment)
Technical Project Manager and Application Consultant for ERP Package “ Oracle R12”
Egyptian Iron And Steel
Application Consultant for ERP Package “ Oracle R12”
Egyptian Public Authority for Drainage Projects (Ministry of Water Resources and Irrigation)
Application Consultant for ERP Package “ Oracle R11”
Application Consultant for ERP Package “ Oracle R11” (Ministry of Water Resources and Irrigation)
Application Consultant for ERP Package “ Oracle R11”
Misr Petroleum (ministry of petroleum)
Application Consultant for ERP Package “ Oracle R11”
Capital Market Authority (Saudi Arabia)
Finance and logistics ERP application consultant
SEDER (Saudi Arabia)
Finance senior implementer
Al-Joumaih (Saudi Arabia)
Upgrader Project from R11.5.10.2 to R12.1.3
Main Freelance projects
IT/IS Consultations
Crystal Asfour
Oracle E-Business suit healthy check (R11).
*Project cycle.
*Project management efficiency.
*Documentation.
Scope of implemented modules(General ledger, Account payable, Account receivable, Fixed asset, Cash management, Inventory, Purchasing)
24 Group
*Select ERP application.
*IT hiring cycle.
*Company infra structure.
Radwan Mardini
*Select and manage Microsoft AX ERP application.
*Re-engineer IT department.
*Enhance infrastructure.
*Manage new project (Web site, Social media,...).
*Build IT policies and procedure.
E-Zee
Connectivity, Network and Data center rebuild
E-Zee group
Skills
I’ve mostly acquired skills through my education and work experience. I’m definitely proud of the skills I’ve gained across the years, and lucky to have had the support to become a professional in my field. But what I’m most proud of is my perseverance through it all. Read through my site to discover how you can benefit from my skills.
LANGUAGES & TECHNICAL DEVELOPMENT
Arabic - Mother tongue English- Intermediate
Oracle R 10gi:SQL Oracle e-business suite Oracle R 11i: Project Billing & Costing Fundamentals
Oracle 11i Implement & Use Purchasing & Inventory Oracle 11i Service Request
Oracle R11i – General Ledger Oracle 11i Implement & Use of Accounts Receivable & Payable
Oracle R11i Use & Implement CRM Application Oracle Assets & Discoverer for Admin
Oracle R 11i Service Contact & Cash Management Oracle R 11i Implement & Use of Quality & Cost Management Oracle 9i AS Release 2: Discoverer for End Users Oracle R 11i Application Navigation
PERSONAL ABILITIES
Visionary Thinking
Solution-Oriented
Confident Decision Making
Proficiency with New Technology Trends
CORE COMPETENCIES
Service Level Agreements
Strategic Planning
Budgeting & Forecasting
Team Management / Training
Business Needs Analysis
Vendor Relationships
Customer Service Delivery
Productivity Enhancements
Risk Assessments
TECHNICAL CAPABILITIES
System expandability & reliability
Operations / Infrastructure Management
System / Network Process Controls
Help Desk Management
Technical Troubleshooting
What I’ve Learned
EDUCATION & SPECIALIZED TRAINING
Cairo University, Phd Degree
Sadat Academy, Master Degree
Cairo University, High Diploma
Cairo University, High Diploma
"Do not go where the path may lead. Instead, go where there is no path and leave a trail"
Ralph Waldo Emerson
