Tamer Shafik

Enjoy with my resume site

As a skilled and experienced professional in ICT field, I know how much hard work and careful thought it takes to succeed. My CV site is my way of documenting everything I’ve done, everything I’ve learned and how I see myself developing in the future. If you’d like to learn more about me, browse through the site. If you see something you like, or you want to discuss what I can do for you, feel free to drop me a line.

 

CAREER CAPSULE

Versatile IT Manager with over 20+ years of experience. Expert in driving million-Egyptian Pounds projects globally and consistently meeting key program deliverable. Acknowledged for integrity, high professional standards, and “grace under fire.” Customer-service orientation, “big-picture” vision, and sensitivity to the bottom-line combine usefully to deliver projects stamped with a characteristic blend of detail, best practices and cost-effectiveness. Passionately committed to sustaining robust, streamlined systems that respond to business objectives. Perform well under pressure; productive and positive leader sharing in team successes.

 

SELECTED ACHIEVEMENTS

Fruitfully formalized extended resolution support center operations, achieving “fix” rates of 96% outstripping previous benchmark of 73% the established service level agreement standard.
Exceptionally slashed end-user complaints from 1+ weekly to virtually non-existent levels.
Assertively saved company over EGP 800,000 in annual costs and increased productivity by deploying new system in resolving issues related to business applications and system support of Business processes.
Tactfully led trade missions that led to a successful collaborative agreement between Etisalat Mist and Mobinil.
Key player in conducting “Mind Mapping” trainings sessions to 20+ groups in both Egypt and Saudi Arabia, aiming to increase efficiency via knowledge management.
Successfully led MS Dynamics AX ERP Project including planning, finance and logistics.

 

My Roles & Responsibilities

Professional History

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Egy Lux

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EMAS

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Trading

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Trading

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Ready Mix

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Ready Mix

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Lamps

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Lamps

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EMAS

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Chemical

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Egy Lux

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Egy Lux

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EMAS

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Lamps

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Ready Mix

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ASF

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Abraj

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Cement

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Chemicals

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Cement

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Group CIO

Versatile CIO with experience to driving million of Egyptian Pounds projects globally and consistently meeting key program deliverable s.
Acknowledged for integrity, high professional standards, and “grace under fire.”
Customer-service orientation, “big-picture” vision, and sensitivity to the bottom-line
combine usefully to deliver projects stamped with a characteristic blend of detail,
best practices and cost-effectiveness. Passionately committed to sustaining robust,
streamlined systems that respond to business objectives. Perform well under
pressure; productive and positive leader sharing in team successes."

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Egyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds.

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Egyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds.

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Egyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds.

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Egyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds.

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Egyptian company was founded on 1991 under the umbrella of law and investment incentives, No. 8 of 1997 in 6th of October city with a capital of one million two hundred thousand and six million sales. In 1998 our capital was increased to become 15 million pounds and as a result our sales increased to become 32 million pounds.

CIO, HOLW EL-SHAM FOR FOOD INDUSTRIES S.A.E.

Leads, directs and oversees the Information Communications Technology function and ensures continuous operation and cost-efficiency of the Company systems, network, database architecture and data security, in order to achieve consistency and reliability of hardware, software, non-system tools, data archiving and offsite disaster recovery management.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

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Established in 1999, opened its first café in 2000 (Cilantro) and has more than 14 stores in Cairo & Alexandria now.

IT Manager, Delicious Inc.

• Remodel technology leadership for Messaging Services, LAN Services, APN, SDSL Solutions, Desktop Services, Application Development, Wide Area Data and Telecommunication Communication Services for +1000 employees in 92 Outlets.
• Enhance company’s internal communication and data exchange systems by establishing Data Centre from scratch, which resulted in saving EGP 200,000 annually.
• Produce complete audit that may reveal critical issues and personally introduced series of system solutions and protocols.
• Collaborate on management team defining the company’s future CRM strategy, encompassing formal standardized processes.
• Analysed all the requirements, business plan and recommendations to upgrade the system from Comsys to MS AX R3.

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Leading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion

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Leading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion

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Leading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion

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Leading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion

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Leading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion

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Leading Japanese ICT Company, offering full range of technology products and solutions. 159000 employees in 100 countries with revenue of US$40 billion

Oracle ERP Senior Consultant, Fujitsu

Oracle ERP Senior Consultant
• Presented leadership and proficiency in evaluating existing account generators and rules, and endorsed improvements via “best practices” and R12 functionality for the Sub-Ledger Accounting (SLA) rules.
• Reviewed and produced requirement analysis, process review, fit gap analysis, compatibility recommendations documentation and upgrading services to migrate to Oracle R12.
• Conducted “Mind Mapping” training sessions to groups of 40 in the US and Singapore. Sessions aimed to align increases in efficiency through understanding knowledge management.

Oracle ERP Consultant
• Monitored and reinforced Oracle EBS R11, 12 for Financials and Supply Chain. Utilized SDLC procedures and practices in all activities and deliverables.
• Served as back-up department Supervisor (finance), frequently sought out by employees to handle issues and defuse problem situations.

System Administrator
• Administered, fine-tuned, and improved key business systems including internet, intranets and ERP in an effort to improve customer satisfaction rates and system.
• Performed daily monitoring, maintenance and backup of Windows 2000 domain.

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Established in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share.

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Established in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share.

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Established in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share.

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Established in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share.

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Established in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share.

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Established in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share.

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Established in 1938, is recognized as the leading Egyptian Ground Handling Company in Egypt. The First Handling Company to ever operate in Egypt, 14 Domestic airports with 16 terminals, achieving 76.1% market share.

Head of Operation Support Section, Egypt Air

• Oversaw the maintenance and security of technical services and information, as well as ensured adequate training and abilities of IT employees.
• Implemented new software and technologies, develop preventive measures and document issue resolution procedures.

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Established in 1978, one of the leading local financial institutions with long trach record in performing financial services with its network in 31 branches. Listed in Egyptian Stock Exchange.

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Established in 1978, one of the leading local financial institutions with long trach record in performing financial services with its network in 31 branches. Listed in Egyptian Stock Exchange.

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Established in 1978, one of the leading local financial institutions with long trach record in performing financial services with its network in 31 branches. Listed in Egyptian Stock Exchange.

Banker, Suez Canal Bank

• Accomplished Capital market Research (primary& secondary), proposed revenue progress ideas, and generated necessary reports for large clients such as ALICO group.

 

Main Projects

Oracle ERP Projects (E-Business suit)

This section is a great space to introduce Implementation projects with general description.

Designer's Desk

General Authorized Free Zone and Investment (Ministry of Investment)

Technical Project Manager and Application Consultant for ERP Package “ Oracle R12”

City Scape

Egyptian Iron And Steel

Application Consultant for ERP Package “ Oracle R12”

Workspace

Egyptian Public Authority for Drainage Projects (Ministry of Water Resources and Irrigation)

Application Consultant for ERP Package “ Oracle R11”

Designer's Desk

Application Consultant for ERP Package “ Oracle R11” (Ministry of Water Resources and Irrigation)

Application Consultant for ERP Package “ Oracle R11”

City Scape

Misr Petroleum (ministry of petroleum)

Application Consultant for ERP Package “ Oracle R11”

Workspace

Capital Market Authority (Saudi Arabia)

Finance and logistics ERP application consultant

Backpacker

SEDER (Saudi Arabia)

Finance senior implementer

Designer's Desk

Al-Joumaih (Saudi Arabia)

Upgrader Project from R11.5.10.2 to R12.1.3

 

Main Freelance projects

IT/IS Consultations

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Crystal Asfour

Oracle E-Business suit healthy check (R11).
*Project cycle.
*Project management efficiency.
*Documentation.

Scope of implemented modules(General ledger, Account payable, Account receivable, Fixed asset, Cash management, Inventory, Purchasing)

City Scape

24 Group

*Select ERP application.
*IT hiring cycle.
*Company infra structure.

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Radwan Mardini

*Select and manage Microsoft AX ERP application.
*Re-engineer IT department.
*Enhance infrastructure.
*Manage new project (Web site, Social media,...).
*Build IT policies and procedure.

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E-Zee

Connectivity, Network and Data center rebuild
E-Zee group

 

Skills

I’ve mostly acquired skills through my education and work experience. I’m definitely proud of the skills I’ve gained across the years, and lucky to have had the support to become a professional in my field. But what I’m most proud of is my perseverance through it all. Read through my site to discover how you can benefit from my skills.

Sunny Motel

LANGUAGES & TECHNICAL DEVELOPMENT

 Arabic - Mother tongue  English - Intermediate

 Oracle R 10gi:SQL  Oracle e-business suite  Oracle R 11i: Project Billing & Costing Fundamentals
 Oracle 11i Implement & Use Purchasing & Inventory  Oracle 11i Service Request
 Oracle R11i – General Ledger  Oracle 11i Implement & Use of Accounts Receivable & Payable
 Oracle R11i Use & Implement CRM Application  Oracle Assets & Discoverer for Admin
 Oracle R 11i Service Contact & Cash Management  Oracle R 11i Implement & Use of Quality & Cost Management  Oracle 9i AS Release 2: Discoverer for End Users  Oracle R 11i Application Navigation

Workspace

PERSONAL ABILITIES

Visionary Thinking
Solution-Oriented
Confident Decision Making
Proficiency with New Technology Trends

Minimalist Staircase

CORE COMPETENCIES

Service Level Agreements
Strategic Planning
Budgeting & Forecasting
Team Management / Training
Business Needs Analysis
Vendor Relationships
Customer Service Delivery
Productivity Enhancements
Risk Assessments

Office with Triangle Windows

TECHNICAL CAPABILITIES

System expandability & reliability
Operations / Infrastructure Management
System / Network Process Controls
Help Desk Management
Technical Troubleshooting

 

What I’ve Learned

EDUCATION & SPECIALIZED TRAINING

Cairo University, Phd Degree

Sadat Academy, Master Degree

Cairo University, High Diploma

Cairo University, High Diploma

 

"Do not go where the path may lead. Instead, go where there is no path and leave a trail"

Ralph Waldo Emerson

 

Get in Touch

Cairo Governorate, Egypt

+201002211305 , +201154443434

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Cairo Governorate, Egypt

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